In Active Directory environment, the default domain policy, specifically the password expiration policy, can cause resource access issues to VPN users who typically login with cached credentials. When their password is about to expire, they do not receive password change notification, which ultimately results in their account being locked out. This issue gets resolved by the users having to call the help desk to have their password changed. These service requests to the help desk translates into lost productivity and potential disruption of services to business users. Although sending EMail notifications is an option, it is not as effective solution for changing domain password over VPN. The users learn to treat such recurring notifications as spam and may start to ignore these password change notifications. Even otherwise significant number of remote users may read such notifications when they are offline and then, tend to procastinate the password change as it requires them to re-establish the VPN connection.
SYNERGIX Active Directory Client Extensions [ADCE]software allows VPN connected users (even those who login from computers in a workgroup environment or from an untrusted domain) to receive domain password notifications and to change the domain password seamlessly; there is no need to make any exception to the domain password policy or to apply fine-grained password policy. The users’ login and password change behavior remains the same as LAN connected users so no special instructions need to be provided to them. Upon establishing VPN connection to the corporate network, users are presented with a password change notification and then, with a secure form to change their domain credentials. The cached credentials are immediately synchronized with domain credentials and user continues with their normal business activities and without having to call the support desk.
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