Policies and Terms

Purpose
Synergix has created this privacy statement in order to
demonstrate our firm commitment to privacy. The following discloses our
information gathering and dissemination practices for Synergix websites and all sub-domains under these domains.
Scope
This privacy statement only covers the information collected on
Synergix web sites. The Synergix web sites contain links
to other sites. Synergix, Inc. is not responsible for the privacy
practices, actions, or the content of such web sites.
Children's Guidelines
Synergix, Inc. requires that all account holders be 18 years of age or
older. Children are not provided access to any Synergix services in
which any personal data is collected beyond the collection of a visitor's
IP address and session status.
If Synergix becomes aware that any child has accessed Synergix non-publicly available web sites, the account through which the
child has gained access will be terminated.
No information should be submitted to or posted at Synergix web
sites by persons under 13 years of age. Synergix does not knowingly
collect personal information from children under the age of 13. All
Synergix services are open only to persons over the age of 18.
If you believe Synergix has collected any information from or about
anyone under 13, please contact us immediately.
Information Collection
Our web sites use on-line order forms for customers to request product
downloads and for services. Through these order forms we collect your
contact information and financial information. Your contact information
from the order forms is used to contact you regarding the status of your
account and to send you information about Synergix services
available. Financial information that we collect from you is used to bill
you for your Synergix account services.
Synergix web sites also log IP addresses and other user session
information to help diagnose problems with our servers, to administer and
improve our web sites, to facilitate marketing of Synergix products, and to gather broad demographic and statistical information.
Cookies
Synergix web sites may use cookies to retain your session state during
your logon. You may opt out of the use of cookies by turning them off in
your web browser. However, in some cases, the use of cookies is necessary
for the use of Synergix website.
Public Forums
Synergix sites make chat rooms, forums, message boards, and news
groups available to its users. Please remember that any information that
is disclosed in these areas becomes public information and you should
exercise caution when deciding to disclose your personal information.
Information Dissemination
Synergix will release personally identifiable information about you
as is reasonably necessary for the provision of Synergix services
for which you have subscribed. This includes, but is not limited to:
- provision of financial information to organizations such as VeriSign,
PaymenTech, Signio and CyberCash for Synergix, Inc. billing purposes,
provision of contact and software usage information to our software
license providers for the purpose of software licensing compliance,
licensing usage calculation, and billing purposes
provision of your account information to independent contractors
providing services in support of Synergix's delivery of services to
you. (Note: all independent contractors to whom Synergix provides
account information are required to sign a non-disclosure agreement).
- transfer information that you provide to apply for separate software
licenses through Synergix, Inc. such as Miva Merchant. The information
you provide to Synergix, Inc. to apply for separate software licenses or
directly to the software licensor will be subject to the privacy policy
of the licensor and not this Privacy Policy.
In addition, Synergix, Inc. may release personally identifiable
information necessary for the prosecution or defense of any legal claim
or right to which Synergix is a party. Synergix will also
release personally identifiable information as required by law.
Security
Synergix's web sites have security measures in place to protect
against the loss, misuse, or alteration of the information under our
control. Your contact and financial information is submitted via a secure
(HTTPS) connection and stored in the Synergix database
protected by a firewall. Access to your information is restricted to
authorized Synergix personnel and contracting partners only.
Contacting the Web Sites, Opting-out, Deactivating Your Account
If you wish to terminate your account or opt-out of receiving
communications from Synergix which are not reasonably necessary for
the provision of services to you, please contact Synergix at the
address below. You may also revise your contact and financial information
or terminate your account.
If you have any questions about this privacy statement, the privacy
practices of our web sites, or your dealings with Synergix, Inc.'s web
sites, you may contact:
Synergix, Inc. Legal
1200 Route 22 East, Suite 2000
Bridgewater, New Jersey 08807
Updates to Privacy Policy
Synergix reserves the right to change these policies at any
time. Any changes to the privacy policy will be posted at the web sites.
Copyright © Synergix, Inc., Inc. 2010. All Rights Reserved.
Users of this site agree to be bound by the Synergix Service
Agreement, Service Level Agreement, and acceptable use policies.
Need Help Fast?
We offer
full customer support on all of our products. Please call us if you
cannot find relevant information on this website. Our support
representatives will be happy to work with you in resolving issues
or hearing you out for new feature requests.
We offer a variety of helpful resources available through our
site. Please also check out our FAQ pages for helpful information.
Support policies
We take
pride in offering great customer support for our products. We make them and know best how to fix
problems that may arise. There are, however, some limitations as to what we can do:
- We will support our products at no charge for the first 90
days after purchase. We encourage you to purchase annual software
maintenance and support to extend the product support period.
- We may not offer support for products which have been
significantly altered in terms of their implementation methods.
- For a complete list of our policies, please visit our site for full details.
Refund policy
Our
products are classified as software and, as such, are usually not refundable outside of our warranty
as described in our License Agreement.
If you have installation problems with any product, please contact us as soon as possible. We can
help resolve the issue, repackage the template, or take other measures to get you up to speed as quickly
as possible.